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             When teaching Customer Service classes, I always remind my students that people like doing business with someone they consider a friend.  The result of excellent customer service is developing friends as well as clients.  Turning clients into friends, and vise versa, not only provide financial benefits, but these friendships can provide the much deeper [...]

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Before you delegate something, you need to be sure at what level you are going to delegate it.  The level of delegation you choose will depend on the task itself and the trust you have in the competency of the person you are delegating the task to.  1.  “Don’t do anything on your own.” At [...]

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